Shipping Policy

By placing an order with TheSkinPlex LLC. you agree to the following terms:

 

Please allow for up to 72 business hours for your order to process. Once shipped, you may expect to receive your purchase within 5-7 business days. Please follow the tracking number provided to you (tracking number will be sent to the email address provided at the time of checkout) for further updates on your order.

Unfortunately we DO NOT offer any international shipping at this time. 

In the event of a holiday, you may expect for your order to ship on the next available business day. Please note, you may experience longer wait times for shipping during the months of November and December due to the holidays. We will always notify customers of any extended shipping or processing times as needed. 

If your package was mailed to the wrong address at no fault of our own, we accept zero liability & will not refund. If it is returned to sender, we can ship it back out if you provide the accurate address & pay a $12 reshipment fee. If you opt not to have your package reshipped, you will not receive a refund. 

We are NOT responsible for packages after they have been marked delivered. If your package is missing after being marked delivered, contact USPS & file a claim using your tracking number. 

 

For further assitance concerning your order you may contact us at: